Communication is about explicitness and concision. The most efficient communicators and communications say specifically what needs to be said in the least amount of expression possible. But both of these qualities are also those that most expose us to being wrong, something any human irrationally fears. Saying something that leaves room for a grey area between the black and white, either through the quality or quantity of our words, provides us an out, and puts the onus on the receiver to potentially misinterpret or fail. It’s natural, but it’s inefficient, and has no place in business especially.
